Zoe Russell’s career began in the fast-paced environment of quick service restaurants (QSR). Starting at KFC as an after-school job, she quickly ascended through various roles, gaining valuable experience in both HR and operations. After leaving KFC in search of a new challenge, Zoe found her way to LIFELENZ, drawn by the opportunity to leverage her extensive QSR background and passion for technology. At LIFELENZ, she saw the potential to solve significant rostering challenges faced by restaurant managers, making her an invaluable asset to the team.
As the Senior Director of Client Solutions, Zoe's role involves guiding both current and potential clients through the LIFELENZ platform. She spends her days understanding clients' needs, investigating their pain points, and demonstrating how LIFELENZ can address those issues. Zoe’s responsibilities extend beyond initial implementation; she continuously engages with clients to solve new challenges and ensure their satisfaction with the platform. Recently, she has been heavily involved with UK Clients, presenting them with various options to optimize their operations using LIFELENZ.
Two projects stand out as highlights in Zoe’s career at LIFELENZ:
For Zoe, success is closely tied to client satisfaction. Her primary goal is to ensure that clients are happy with the implementation and performance of LIFELENZ’s systems. She believes that understanding and addressing client pain points is crucial to building strong relationships and achieving positive outcomes.
Zoe emphasizes the importance of asking good questions and truly listening to clients. She advises aspiring professionals to delve deep into understanding both the product and the client’s business. Building relationships quickly and continuously seeking to understand the root causes of client issues are key strategies for success in client solutions roles.
Outside of work, Zoe loves to cook and is known for bringing homemade treats to the office. Interestingly, she does not follow recipes, preferring to rely on intuition and creativity in the kitchen. This contrasts with her highly structured and process-driven professional approach, surprising many of her colleagues.
Zoe Russell’s journey from the ground floor of QSR operations to the strategic role of Senior Director of Client Solutions at LIFELENZ displays her deep expertise and passion for solving complex operational challenges. Her dedication to client success and her ability to translate technical solutions into actionable insights make her an integral part of the LIFELENZ team. Zoe’s story highlights the importance of understanding client needs, continuous learning, and building strong relationships in achieving success.
